Sutherlin Nissan of Orlando

Hello, my wife and I went to Sutherlin Nissan to purchase 2 cars at same time because we heard the advertisement on the radio from Sutherlin Nissan offering a bogo deal. We went up to Sutherlin Nissan on 1/31/15 and spoke with a salesman who's name is Aaron J.D.Amico, and we sat down and Aaron told us in order to take advantage of the bogo deal, we had to purchase the more expensive Altima as first choice, and then the second car would be the cheaper car.

We chose the Altima and the second car we chose was a 2014 Nissan Sentra. We had a 2014 Nissan Versa to trade in also, but we had negative equity in this car. Aaron gave us $12,000 for our Versa, and we owed $15,016.00 on the Versa. So we had a negative equity of $3016.00.

We haggled over keeping the price hopefully under $400.00 a month, but at the end we agreed at a monthly price of $550.00 a month which was what the figures came up with. We went into the finance officer's office, and his name is Sammy, and Sammy was having alot of trouble with his printer and could not print out the finance documents, so we ended up waiting in his office for over one hour before he could begin printing out the documents and contracts. When the documents were finally printed out needless to say Sammy was rushing us to just look quickly and sign to finish up everything after so much wasted time and trouble with his printers. So we looked over the documents quickly and signed everything, they took our Versa and Brought out two new cars, the 2015 Altima and the 2014 Sentra.

Sammy explained to us that the Sentra would be free for two years of lease, and Sutherlin would cut us a check to cover two years of lease which was $299.00 a month for 24 months totalling $7176.00. Sammy said we are loosing alot of money on these Bogo deals, but they need to keep their customers happy. Sutherlin did cut us the check and we just transferred all the funds to Nissan Finance to cover us for 2 years of lease payments. But a week later I look at our contracts and finance and I recognize that Sutherlin Nissan charged us an initial price for the Altima of $29,688.00 or almost $30,000.00.

I check online and find out that the Altima we purchased with same options cost no more than $23,500.00 to $24,000.00. I immediately go back up to Sutherlin to let them know this and ask if they can adjust our monthly payments and purchase price down to the true value of the vehicle, and they continue to say we got a good deal because we got the second car free for 2 years. A couple of days later I go back up to Sutherlin Nissan and talk to another Finance Manager because Sammy is not in and is off that day. I tell this other Finance Manager the same story that we were charged way too much for the Altima, and this Finance Manager tells me that how do you expect us to pay for your two years of free lease in the Sentra unless we offset that loss with raising the initial price of the Altima.

I tell this Finance manager that no one there when we first came to purchase these cars with the bogo deal told us that these two cars are a package deal and the initial first car choice's price would be raised accordingly to offset the 2 years free lease of the second vehicle. If they had told us this we would of never purchased these 2 vehicles because that would mean this is not a true bogo deal and that we are still just paying full price for two cars. And we were charged twice as much on our interest rate than we were paying for our trade-in car or the Versa which was something else we did not understand since our credit rating had not changed in the least when we financed our Versa. I went to our bank who financed our Versa at the low interest rate and told them we had a new car and that it was a 2015 Altima.

I gave them at the bank the contract for the Altima purchase, and they flatly came out and told me they cannot refinance this Altima because we paid way too much for this vehicle, and that the Altima is only valued at $23,500.00 and maybe $24,000.00 with all the options we have in it. Our bank could not help us refinance this car.We have been agonizing over being ripped off by this Dealership for many months now, and have made almost seven monthly payments on it already that was so hard to do. We cannot enjoy this car at all because we know we paid way too much for it.My wife and I have been constantly arguing over what we paid for this car, and we cannot find any help in this matter.

We pray you can help us out of this situation Mr. Newlin

My husband and I went into Sutherlin Nissan, Orlando to purchase a used 2017 Nissan Armada SV, VIN # JN8AY2NDXH900**** on 5/2/18. We went to the dealer after work with a 13 month old that usually goes to bed at 8PM. I am currently pregnant and we have a college student we needed to pick up that weekend from Tallahassee for the summer. We need a full size SUV to accommodate our growing family.

We came in Prequalified through Capital One Finance up to 35K. We had the preapproval letter with us. We told the dealer we wanted to purchase the vehicle ONLY with Capital One Finance as we have another vehicle financed with them and it was a seamless process. The finance manager told us Capital One would not approve us for the Armada. The Nissan Finance Manager told us he could do nothing with our credit scores of 505 and 575. The dealer told us we were only approved for 19K and could put us in a new Nissan Sentra!!! We came for a full size SUV for our growing family not to mention my husband is 6’4. Insults! The Nissan Finance Manager told us Capital One would not approve that vehicle and sent us out the door.

The next morning 5/3/18 I called Capital One Finance only to find out The Nissan Finance Manager NEVER ran our application through Capital One at all. Capital One advised that we are approved at the terms stated above. I spoke with Sam Souryal, Nissan Finance Manager immediately after the call to Capital One. Mr. Souryal ran our credit through Capital One Finance and he confirmed we are approved and can finish the deal now... Nissan Finance discriminated against me and my husband. The Nissan Finance Manager looked at our black skin and our credit and made a judgement. He denied us without filing our application at all to the lender we came in prequalified through. He lied to us. The Nissan Finance Manager obviously had some kickback by using Nissan Motor Credit to finance the vehicle as that is the ONLY finance company he ran our credit through that evening. We left that evening so embarrassed and discouraged we failed to get the name of the finance manager.

Sutherlin/Victor Mercado offered nothing to make the situation right, not even a small decrease in price. We contacted Nissan Corporate via email on 5/3/18. Lynzi, Executive Specialist, 615-725-**** called me 5/4/18 and offered to give us an incentive to finish the deal. After a few days went by we were again insulted by Nissan Corporate offering to give us the “Employee Discount” that could only be used in 45 days and by certain lenders. I asked, what is the amount? She told me anywhere from $500-****.00 depending on the dealership and vehicle and other factors… What does that mean? This is not a resolution, it’s a range of nonsense. Nissan Finance company behaved unethically by lying to us and denying us credit when we were qualified.

This unethical lending practice should not be tolerated and we are seeking monetary damages.

Worst experience ever at Sutherland Nissan. My wife and I went there based on an LE Murano they had listed at $20,000.

I had emailed them prev asking an out the door price with a $5,000 trade and was told around $17,400 so i listed this as our 1st stop on our car search. We get there and a sales rep walks up to us and I ask if they still have the LE Murano and was told no they didn't have any used LE models available. He proceeded to show us the 3 used ones they did have and we test drove a 2013 SL model and proceeded to go inside to see if we could work the numbers so we could buy it. We were adamant about what we wanted for a payment and terms of 48 months and we will not budge on this point.

The price online for this SL was $21,988 and they brought the price down to $19,100 and gave us $5,000 for our trade and proceeded to sign all there forms and signed over my title. Then the incredible happened the internet sales guy Matthew Kimmel comes over and asks why we didn't want the LE Murano that he priced for us. I explained we were told it was no longer available. He then proceeds to tell us that the prev rep is upset with us and that we are trying to scam them!!!!

What the... I cannot believe where this is going. I explain again the LE is not here we have already processed paperwork for this SL model He says the numbers are wrong unless we wanted to agree to longer terms. I asked for the manager which after 5-10 min I had to get up walk over 30 ft to where the manager was and have him come over.

Instantly this Matthew comes back over and sits in. I explained this whole thing to the manager and how we were accused of trying to scam them. He says let me see about this and what we can do. They both get up and come back several minutes later.

He says why didn't you want to buy this LE model?? he brings up there website which shows the listed LE model and it turns out it is listed incorrectly as an LE (most likely by this internet sales rep Matthew) and proceed to not say were sorry about how we treated you or there incorrect listing instead blame us for not looking at the picture as we should have noticed it didn't look like an LE!! yeah right like I am an expert I relied on them for that. then the manager says we will help you out we will sell you the SL model at our cost.

I am thinking ok they are finally going to make good on the price agreed and the *** they just put me and my wife through. Our cost is $23,983.00...... I am now in utter disbelief and explain it is listed on there web site for $21,988 and was just offered to have it reduced to 19,100. oh and I forgot to mention thru this whole thing we had asked several times to bring back the other 2 reps only to be told they could not find them.

Needless to say we left after being embarrassed, humiliated and treated like dirt. STAY AWAY FROM THIS DEALERSHIP THEY DONT CARE ABOUT THERE CUSTOMERS AT ALL AND AS A 3 TIME NISSAN VEHICLE OWNER EXPECT TO BE TREATED BETTER.

We purchased a 2014 Nissan Sentra S, the basic Sentra model. We spent at least 2 hours negotiating the terms, because the salesman, and then the manager, kept increasing the price. When they found out that my wife is not American, they took advantage of us both by basically frightening us into signing the financing agreement. They automatically increased the interest rate and the terms, and then took me into a separate room, closed the door, and told me that they need to look into her background before we can purchase the car. The salesman and manager said that they will contact IRS to see her legal status, and that we might have to pay more for the car, even though I was financing, and not my wife, but her name was to be on the title.

After about an hour of separating us and dealing with us individually (are they the police? did we commit a crime?), they finally said to us that we can purchase the car but that the interest would be slightly higher and they increased monthly payment by $80/month. When we were hesitant about buying the car and were thinking about leaving, the manager told us that if we leave, our credit score will go down substantially because the bank will think we are poor, and that if we go shopping to a different dealership our credit score will keep going down.

After another hour of back and forth, they ended up increasing our payment from the original amount we negotiated. The pressure that was exerted upon us, together and separately, was absolutely tremendous. We ended up getting a really bad deal. This week we went back to the dealership because we wanted to trade in our car to bring the payments down. The car had 10,000 miles on it and only driven for a year. We found out that we had over -$7,000 depreciation in the car (in one year with the car being brand new). They refused to work with us and said we will accept your car back but now your payment for a new car, lease or financing, would be much higher. They were trying to pressure us to get a basic Nissan Versa for over $400/month with $1,000 down! That is outrageous. When I told the manager that I can lease an Infiniti for that price he just said, "Really, huh." They refused to work with us, and wanted to rip us off the second time.

It is not possible for a brand new car, with 10,000 miles on it, to depreciate almost 50% in the first year. The explanation: we were ripped off. Avoid this company. Nissan is a great company, but the dealership is awful. If you want a Nissan, go to a different dealership.